Returns

If you are not happy about an item, you may arrange to return it to us for a refund or exchange.

Returns will be accepted only if the item is in the original condition.

Please use your order or proof of payment as reference

Returns must be done within 48 hours of receipt.

We will not accept used items or products even if it is within stipulated hours of our return policy; we reserve the right to determine the condition of the product or items.

Once we receive and accept the returned product, your refund will be processed through your original method of payment within 5 - 7 working days depending on your bank in the case of electronic payments.

How to cancel or make a return

Email us at rorisang@helpmyworld.co.za or call us on 071 871 7637 to arrange for your return

Securely pack your return parcel

Depending on your choice of the collection - please take your parcel to the Post Office (Speed Service counter) or the Courier will collect directly from you on an agreed date and time.

Upon arrangements returns will also be accepted at the following address: 416 Seder, 380 Sisulu Street, Pretoria, South Africa, 0001 from 8AM - 5PM on weekdays.